Hello everyone,
I recently started using Hipcall for my business, and while I’m impressed with the platform’s features, I’m looking for some best practices when it comes to call routing and IVR optimization.
Currently, I’ve set up an IVR menu to direct callers to the right department, but I’ve noticed that some customers find it confusing or take too long to reach their desired destination. I want to ensure a seamless and efficient call experience while minimizing dropped calls and unnecessary transfers.
Here are a few specific questions I have:
- Optimizing IVR Flow: What’s the best way to structure an IVR menu for maximum efficiency? Are there any general guidelines for the ideal number of menu options?
- Call Routing Logic: I want to implement smart call routing based on business hours, caller history, or other criteria. What are some recommended settings or workflows within Hipcall?
- Handling Missed Calls: How do you manage missed calls effectively? Is there a way to set up automated callbacks or follow-ups?
- Integration with CRM: I’d love to integrate call data with my CRM for better tracking. Has anyone successfully done this with Hipcall? If so, what tools or methods did you use?
I’d really appreciate any tips, experiences, or resources you can share! Looking forward to hearing from the community.
Thanks in advance!